1. Introduction

Geeks Come 2U ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website or our IT support and technology services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Residential or business address
  • Email address
  • Phone number
  • Billing and payment information
  • Device information and service history
  • IP address and browser information
  • Website usage information collected through cookies
  • Information you voluntarily provide through enquiries, forms, emails, phone calls, or support requests

Where necessary and with your consent, we may also collect sensitive information to provide our services.

3. How We Collect Your Information

We collect information in several ways, including:

  • When you contact us by phone, email, or online forms
  • When booking our services
  • Through our website and cookies
  • During on-site or remote IT support sessions
  • Through social media interactions
  • From third-party service providers where permitted by law

4. Why We Collect Your Information

We collect your information to:

  • Provide computer repair and IT support services
  • Schedule appointments and manage bookings
  • Process invoices and payments
  • Respond to enquiries and customer support requests
  • Diagnose and resolve technical issues
  • Improve our services and website
  • Send service updates and promotional offers (where you have opted in)
  • Meet our legal and regulatory obligations

5. Disclosure of Personal Information

We respect your privacy and never sell your personal information.

Your information may be shared with:

  • Our employees and qualified technicians
  • Trusted contractors working on your service request
  • Payment processors
  • Software and IT service providers
  • Government or regulatory authorities where legally required

If we ever engage overseas service providers, we will ensure appropriate privacy safeguards are in place.

6. Security of Your Information

We take reasonable measures to protect your information, including:

  • Secure servers
  • Data encryption
  • Firewall protection
  • Restricted employee access
  • Secure payment processing
  • Regular security reviews and monitoring

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Remote Support & Device Privacy

Your privacy is important during remote support sessions.

Geeks Come 2U will:

  • Access your device only with your permission
  • Only access files necessary to resolve your issue
  • Never record remote sessions without your consent
  • Never store passwords without your approval
  • End the remote session immediately once work is completed

8. Cookies & Website Analytics

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse website traffic
  • Enhance user experience
  • Deliver relevant advertising (where consent has been provided)

You can disable cookies through your browser settings at any time.

9. Marketing Communications

If you choose to receive updates from Geeks Come 2U, we may send:

  • Service reminders
  • Maintenance notifications
  • Promotional offers
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Access & Correction

You may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate or outdated information
  • Deletion of information where legally permitted

We may request proof of identity before processing your request and aim to respond within 30 days.

11. Anonymous Enquiries

Where practical and lawful, you may choose to remain anonymous or use a pseudonym when making general enquiries.

12. If You Choose Not to Provide Information

If you choose not to provide certain personal information, we may be unable to:

  • Deliver requested services
  • Process appointments
  • Complete repairs
  • Process payments
  • Provide technical support

13. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or destroyed.

14. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact us.

Geeks Come 2U

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Website: [Insert Website URL]

15. Changes to This Privacy Policy

Geeks Come 2U may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.